Terms & Conditions:
Orders that are Shipped:
For orders placed on-line or through an over the phone order that is shipped, we do our best to help make sure your polish pottery arrives safely using both bubble wrap and packing peanuts in packing. If you purchased on our website and a product arrives damaged, we ask to be contacted within 7 business days from receipt of your order. Insurance on shipments is made on all shipments. Please keep your original packing material and product until the claim has been resolved. We will offer a replacement, if available, or offer a refund. Sometimes an exact replacement is not available due to the individuality of each polish pottery piece. We will ship within 48 hours (or notify you otherwise) of being contacted if the exact piece can be replaced or offer alternative options.
If you decide that the item does not meet your expectations, please call us within 20 days of receiving the package. Return shipping is responsible of the customer. In addition, there is a 10% restocking fee. Insurance must be made on package; as shipper is responsible for filing claim in case of damage.